Responsible Gaming at batji
batji believes that gambling should always be a source of entertainment, never a source of stress or hardship. Our responsible gaming framework gives every player in Bangladesh the tools, knowledge, and support to stay in control of their play.
Gambling Should Always Be Entertainment
At batji, responsible gaming is not a legal footnote — it is a foundational part of how we operate. We serve a community of adult players across Bangladesh, from Dhaka to Chittagong, Sylhet to Khulna, and we take seriously the trust those players place in us every time they log in.
The batji platform is designed for recreational play. Every feature we build, every promotion we run, and every support interaction we handle is shaped by the principle that our players' long-term wellbeing comes before short-term revenue. If gambling ever stops feeling like fun, we want you to tell us — and we will act immediately to help.
This page outlines every tool and resource available to you. We strongly encourage all players to read it carefully, use the tools proactively, and reach out to our support team at any time without hesitation.
21+ Policy: The batji platform is strictly for adults aged 21 and above. All accounts are subject to age verification during the KYC process. Accounts found to belong to individuals under 21 will be closed immediately and all associated funds handled in line with our underage gaming policy.
Problem Gambling Helpline: If gambling is causing you or someone you care about serious harm, please contact our support team immediately at [email protected]. We respond within 2 hours and can activate emergency account restrictions on request.
Gamble Responsibly: Set a budget before you play. Only wager money you can afford to lose. Never chase losses. Take regular breaks. Gambling is not a reliable source of income.
Tools to Keep You in Control
batji provides a suite of account management tools that put you firmly in control of your gambling activity. These tools are available directly through your account settings or by contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your batji account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits can be lowered instantly; increases take 7 days to take effect, giving you time to reconsider.
Session Time Limits
Define the maximum amount of time you are willing to spend on the batji platform in a single session. When your limit is reached, you will receive a clear notification and the option to end your session. This tool is especially useful for managing play during longer evenings or weekends.
Time-Out / Cooling-Off Period
Need a short break? Activate a time-out period ranging from 24 hours to 6 weeks. During a time-out, your account will be suspended and you will not be able to log in, deposit, or place bets. The cooling-off period activates immediately and cannot be reversed early.
Self-Exclusion
If you feel that gambling is causing significant harm, you can request a self-exclusion for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion your account is fully closed, all marketing communications are stopped, and re-registration is blocked for the duration of the exclusion period.
Loss Limits
Set a ceiling on the total amount you are prepared to lose across daily, weekly, or monthly timeframes. When your loss limit is reached, further wagering is blocked for the remainder of the period. This tool helps prevent a run of bad luck from turning into a financial problem.
Marketing Opt-Out
Promotional emails, bonus notifications, and special offers can sometimes encourage spending beyond your intended budget. At any time you can opt out of all marketing communications from batji by updating your account preferences or by contacting support. Your opt-out will be processed within 24 hours.
How to Activate These Tools: All responsible gaming tools can be activated by logging into your batji account and navigating to Account Settings → Responsible Gaming, or by sending a request directly to [email protected]. Our team will process any restriction request — including self-exclusion — within 2 hours of receipt.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The warning signs below are commonly associated with gambling behaviour that has moved beyond healthy recreation. If several of these apply to you, we encourage you to seek help without delay.
Chasing Losses
Returning to gambling after a loss with the intention of winning back what you have lost — often resulting in larger bets and deeper losses — is one of the clearest indicators of problematic gambling behaviour.
Gambling Beyond Your Means
Using money set aside for rent, food, utilities, or family expenses to fund gambling — or borrowing money to gamble — is a serious warning sign that requires immediate attention.
Gambling to Escape Problems
Using gambling as a way to cope with stress, anxiety, loneliness, depression, or difficult life circumstances — rather than for entertainment — is a strong indicator that gambling has become a harmful coping mechanism.
Hiding Your Gambling
Feeling the need to conceal the amount of time or money you spend gambling from family, friends, or colleagues is a sign that you may already sense your behaviour has gone beyond what is acceptable to those closest to you.
Losing Track of Time
Consistently spending far longer on gambling sessions than you originally intended, or losing awareness of how much time has passed while playing, suggests that gambling may be taking on an unhealthy priority in your daily routine.
Neglecting Responsibilities
Allowing gambling to interfere with work, family obligations, social relationships, or personal health is a serious sign. If people around you have expressed concern about how much you gamble, their observations are worth taking seriously.
Take a Moment to Reflect
The questions on the right are a simple self-assessment tool. Read each question honestly and consider whether it applies to your gambling behaviour over the past 12 months. If you answer "yes" to three or more questions, we strongly recommend using one of batji's responsible gaming tools and considering speaking to a professional counsellor.
This assessment is not a clinical diagnosis — it is a prompt for honest self-reflection. Many players find it useful to revisit these questions periodically, particularly during periods of high-volume play or financial stress.
Your Privacy: This self-assessment is purely for your own reflection. batji does not collect or store your responses to these questions.
Reflect honestly on the past 12 months
How to Request Account Restrictions
Activating responsible gaming tools on your batji account is straightforward. Follow the steps below to set limits, request a time-out, or initiate a self-exclusion at any time.
Log In to Your batji Account
Access your account at batji.io using your registered username and password. If you are unable to log in and require an urgent restriction, skip to Step 3 and contact support directly — we can action restrictions without account access on your end.
Navigate to Responsible Gaming Settings
Once logged in, go to your Account Settings and select the Responsible Gaming tab. From there you can view all available tools — deposit limits, loss limits, session time limits, time-out periods, and self-exclusion options — and configure each one individually.
Contact Support for Immediate Assistance
If you need a restriction applied urgently — including self-exclusion — email our team at [email protected] with the subject line "Responsible Gaming Request". Our support team is available 24/7 in English and will process your request within 2 hours, typically much sooner.
Confirm Your Restriction Is Active
Once your restriction has been applied, you will receive a confirmation email to your registered address. If you do not receive confirmation within 2 hours of your request, please follow up with our support team immediately to ensure the restriction is in place.
Review and Adjust Limits Over Time
Your responsible gaming settings can be reviewed at any time. Remember: reductions to limits apply immediately, while increases to limits carry a mandatory 7-day cooling-off period before they take effect. Self-exclusions cannot be reversed during the chosen exclusion period under any circumstances.
Protecting Young People from Gambling Harm
batji enforces a strict minimum age of 21 years for all account holders. We do this because gambling before the brain is fully developed can lead to disproportionately harmful outcomes, and because protecting young people from gambling harm is both a legal and ethical responsibility we take with the utmost seriousness.
Every new account on batji undergoes identity and age verification as part of our KYC process. Any account found to belong to a person under 21 will be closed immediately, all accumulated winnings will be voided, and deposited funds will be returned via the original payment method in accordance with our underage gaming policy.
If you share a device with younger family members, we strongly recommend using device-level parental controls and ensuring your batji account is protected by a strong, unique password that is not accessible to minors in your household.
Tips for Parents and Guardians
- Never share your batji login credentials with anyone, including family members.
- Log out of your account fully after each session on any shared device.
- Use a strong, unique password for your batji account that is not used anywhere else and is not known to others in your household.
- Consider enabling parental control software on shared family devices to block access to gambling websites.
- Talk openly with children and teenagers about the risks associated with gambling and why it is restricted to adults aged 21 and above.
- If you suspect a minor has accessed a gambling platform, report it to the platform's support team immediately. You can contact batji at [email protected].
You Are Never Alone
If gambling is affecting your wellbeing, your finances, or your relationships, reaching out is the most important step you can take. batji's support team is here for you — without judgement — around the clock.
Contact batji Support
Our English-language support team is available 24 hours a day, 7 days a week, including all public holidays in Bangladesh — Eid, Pohela Boishakh, Victory Day, and Independence Day. Typical response time is under 2 hours.
[email protected]Please use the subject line "Responsible Gaming Request" for the fastest possible response.
What we can do for you
- Activate immediate account restrictions
- Process self-exclusion requests
- Remove you from all marketing lists
- Arrange secure account closure
- Provide a full transaction history
Response times
- Urgent restrictions: within 2 hours
- Self-exclusion: within 2 hours
- General queries: under 2 hours
- Formal complaints: within 5 days
- Data requests: within 30 days
Play Responsibly — Enjoy the Experience
If you are feeling confident and in control of your play, explore everything batji has to offer — cricket betting, slots, live casino games, and more. Play within your means and keep it fun.