batji Terms & Conditions

1. Introduction

These Terms & Conditions (the "Agreement") constitute a legally binding contract between you (the "Player" or "User") and batji (the "Platform", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at batji.io.

By accessing or using any part of the batji platform — including browsing the website, registering an account, making a deposit, placing a bet, claiming a bonus, or participating in any promotion — you confirm that you have read, understood, and agree to be bound by this Agreement in its entirety.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the batji platform and close your account if one has been opened. Continued use of the platform constitutes unconditional acceptance of this Agreement.

This Agreement is effective as of 1 January 2026 and supersedes all prior versions. batji reserves the right to amend this Agreement at any time. The most current version will always be published at batji.io/terms-conditions. It is your responsibility to review this page periodically. Material changes will be communicated to registered account holders via the email address on file.

2. Eligibility

Access to and use of the batji platform is strictly restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age. batji enforces a minimum age policy of 21 years for all account holders and does not permit play by individuals below this age under any circumstances.
• You are accessing the platform as an individual for personal, recreational purposes — not on behalf of a third party, corporation, or gambling syndicate.
• You are not subject to any self-exclusion agreement or cooling-off period currently in effect on your batji account or any other platform subject to a shared exclusion scheme.
• You have not previously had a batji account closed for a Terms violation, fraudulent activity, or non-payment of fees.
• You are acting in your own name and on your own behalf. Proxy registration and account sharing are strictly prohibited.
• You are of sound mind and are not suffering from a recognised gambling disorder that would make participation on the platform contrary to your best interests or welfare.

batji reserves the right to request documentary evidence of age, identity, or residency from any account holder at any time. Failure to provide satisfactory documentation within the time period requested may result in account suspension and withholding of pending withdrawals pending the completion of verification.

3. Account Registration & Security

3.1 Registration Requirements

To access the full features of the batji platform, you must register a personal account by providing accurate, complete, and current information including your full legal name, date of birth, valid email address, and a contact number. You warrant that all information provided at registration and thereafter is truthful and up to date.

3.2 One Account Per Person

Each individual is permitted to hold one (1) batji account at any time. The operation of multiple accounts — whether under the same name, different names, or through third parties — is a material breach of this Agreement. batji may, at its sole discretion, close all associated duplicate accounts, void all pending bets, and confiscate any balances without prior notice or recourse.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username, password, or two-factor authentication (2FA) codes with any other person. batji will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure.

If you suspect that your account has been accessed without your authorisation, you must notify batji immediately at [email protected]. batji may temporarily suspend access to your account pending investigation.

3.4 Account Verification (KYC)

batji may require you to complete a Know Your Customer (KYC) verification process before processing withdrawals or at any other point deemed necessary. Acceptable identification documents include a valid National Identity Card (NID), passport, or other government-issued photo identification. Proof of payment method ownership may also be required.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods

batji accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfer, City Bank transfer, Visa, and Mastercard. All transactions are processed in Bangladeshi Taka (BDT / ৳). batji does not accept cryptocurrencies or any other form of digital asset as a payment method.

4.2 Deposit Limits

The minimum deposit amount is ৳500 per transaction. Maximum deposit limits per transaction and per day are displayed within your account settings and may vary by payment method. batji reserves the right to adjust these limits at any time and without prior notice.

4.3 Withdrawal Conditions

Withdrawals will only be processed to the same payment method used for the original deposit wherever technically possible. Before a withdrawal is approved, batji may require completion of KYC verification and confirmation that any applicable wagering requirements on bonus funds have been met. Withdrawal processing times are typically within 24 hours for verified accounts, though delays may occur due to payment provider processing times outside batji's control.

4.4 Player Funds

Player funds held in batji accounts are kept separate from batji's operational funds. batji does not use player deposits for any purpose other than facilitating gameplay and processing withdrawals as instructed by the account holder. In the event that you close your account, any remaining balance will be returned to you via your registered payment method within a reasonable timeframe.

4.5 Suspicious Transactions

batji monitors all financial transactions for signs of fraud, money laundering, or other financial crime. Any transaction that batji reasonably suspects to be fraudulent, connected to criminal activity, or in breach of this Agreement may be suspended, reversed, or reported to appropriate authorities. Affected accounts may be suspended pending investigation.

5. Bonuses & Promotions

5.1 General Bonus Terms

All bonuses, free bets, free spins, cashback offers, reload bonuses, and other promotional incentives offered by batji are subject to the specific terms and conditions stated at the time the offer is presented. In the event of any conflict between a specific promotion's terms and this Agreement, the specific promotion terms shall take precedence for that promotion.

5.2 Wagering Requirements

Bonus funds are typically subject to a wagering requirement before they can be converted to withdrawable cash. The applicable wagering multiplier (e.g., 30x the bonus amount) will be clearly stated on each individual offer. Not all games contribute equally to wagering requirements — slots typically contribute 100%, while live casino and table games may contribute at a reduced rate or not at all. Full contribution rates are disclosed on the promotion detail page.

5.3 Bonus Abuse

batji reserves the right to void bonus funds, winnings derived from bonus funds, and to suspend or permanently close any account where batji reasonably determines that the account holder is engaged in bonus abuse. Bonus abuse includes but is not limited to: the systematic exploitation of low-risk betting strategies to clear wagering requirements, the use of multiple accounts to claim single-use bonuses more than once, and the transfer of bonus funds between accounts.

5.4 Expiry

All bonuses and associated free spins have a validity period. Unless otherwise stated, bonus funds that have not been used or whose wagering requirements have not been completed within 7 calendar days of being credited will expire and be removed from the account without notice or compensation.

6. Gameplay & Betting Rules

6.1 Game Rules

The rules governing each casino game (slots, live dealer tables, video poker, and other titles) are determined by the game studio providing that title. Players are responsible for familiarising themselves with the rules of any game before placing real-money wagers. Game rules are accessible from within each game interface.

6.2 Sportsbook Betting Rules

Bets placed on the batji sportsbook — including cricket, football, kabaddi, and other sports markets — are governed by the specific market rules applicable to that sport and event type. batji follows standard industry practices for bet settlement, including rules regarding abandoned matches, reduced-over cricket matches (e.g., DLS method application), and postponed events. Specific settlement rules for each market are available within the sportsbook interface.

6.3 Errors & Malfunctions

In the event of a technical error, system malfunction, or software fault that results in the incorrect display of odds, game outcomes, or account balances, batji reserves the right to void affected bets and/or correct erroneous account balances. Bets placed at clearly erroneous odds will be voided. batji will not be liable for any loss or missed opportunity arising from a technical error outside batji's reasonable control.

6.4 Minimum and Maximum Stakes

Minimum and maximum stake limits apply to all games and betting markets and are displayed within the game interface or sportsbook at the time of placing a bet. batji reserves the right to adjust stake limits at any time, including for specific accounts where unusual betting patterns are detected.

7. Prohibited Conduct

The following conduct is strictly prohibited on the batji platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:

• Fraudulent activity of any kind, including the use of stolen payment methods, chargebacks, or false identity documents.
• Collusion with other players, casino staff, or third parties to gain an unfair advantage in any game or betting market.
• Use of automated software, bots, scripts, or any other technology to automate play, exploit game logic, or gain an advantage not available to manual players.
• Arbitrage betting or any systematic strategy designed solely to exploit bonus offers without genuine recreational intent.
• Money laundering or the use of the batji platform to conceal the origin of funds obtained through illegal activity.
• Accessing the platform from a jurisdiction where online gambling is prohibited without explicit legal authorisation.
• Harassment, threats, or abusive communication directed at batji staff, agents, or other platform users through any communication channel.
• Attempting to reverse-engineer, copy, modify, or distribute any part of the batji platform, its software, or its content.

8. Responsible Gaming

batji is committed to promoting responsible gambling practices. We provide the following tools to all registered account holders, accessible directly from the account settings dashboard:

• Deposit limits — set daily, weekly, or monthly maximum deposit amounts.
• Loss limits — cap the maximum amount you can lose within a defined time period.
• Session time reminders — receive notifications after a defined period of continuous play.
• Cooling-off periods — temporarily suspend your account for a defined period (24 hours to 30 days).
• Self-exclusion — permanently close your account with a minimum exclusion period of 6 months. Self-excluded players may not circumvent their exclusion by registering a new account.

If you believe that gambling is negatively affecting your financial situation, personal relationships, or mental health, we strongly encourage you to make use of these tools or to contact our support team at [email protected] for assistance. We can also provide signposting to independent support organisations upon request.

For more detailed guidance on responsible gaming, please visit the dedicated Responsible Gaming page available on the batji platform.

9. Intellectual Property

All content on the batji platform — including but not limited to the batji brand name and logo, website design, graphics, text, software code, game interfaces supplied by licensed studios, and promotional materials — is the intellectual property of batji or its licensed partners and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the batji platform solely for your personal, non-commercial recreational purposes in accordance with this Agreement. This licence does not permit you to reproduce, distribute, modify, publicly display, or create derivative works from any batji content without express prior written consent from batji.

The batji name, logo, and associated marks are proprietary identifiers. Any unauthorised use of these marks — including in domain names, social media handles, or promotional materials — is strictly prohibited and may constitute trademark infringement.

10. Limitation of Liability

To the fullest extent permitted by applicable law, batji shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of profits, loss of data, or loss of opportunity — even if batji has been advised of the possibility of such damages.

batji's total aggregate liability to any individual player in respect of any claim arising out of or in connection with this Agreement shall not exceed the total net deposits made by that player to their batji account in the thirty (30) calendar days immediately preceding the date on which the claim arose.

batji makes no warranty that the platform will be continuously available, error-free, or free of malware. Whilst we take all reasonable precautions to maintain platform security and uptime, temporary unavailability may occur due to scheduled maintenance, emergency maintenance, or factors outside our control including internet service disruptions, natural disasters, or force majeure events.

Nothing in this clause shall limit or exclude batji's liability for death or personal injury caused by batji's negligence, fraud, or any other liability that cannot be excluded by law.

11. Privacy & Data Protection

batji collects and processes personal data in accordance with its Privacy Policy, which is incorporated into this Agreement by reference and is available at batji.io/privacy-policy. By accepting these Terms & Conditions, you also confirm your acceptance of the Privacy Policy.

In summary, batji collects the personal information you provide at registration and through your subsequent use of the platform. This data is used for account management, payment processing, KYC compliance, fraud prevention, responsible gaming monitoring, and to communicate relevant promotional offers where you have provided consent to receive such communications.

batji will not sell your personal data to unaffiliated third parties for their own marketing purposes. Data may be shared with payment processors, identity verification providers, and regulatory authorities as required by law or as necessary to deliver the services described in this Agreement.

You have the right to request access to, correction of, or deletion of your personal data held by batji, subject to our legal obligations to retain certain records. Please direct any data subject requests to [email protected].

12. Account Termination & Closure

12.1 Voluntary Closure

You may close your batji account at any time by contacting support at [email protected]. Upon closure, any remaining real-money balance (excluding uncleared bonus funds) will be returned to your registered payment method. Account closure does not affect any outstanding bet settlements or pending transactions at the time of the closure request.

12.2 Termination by batji

batji reserves the right to suspend or permanently close any account, with or without notice, in the following circumstances:

• Breach of any provision of this Agreement.
• Suspected fraud, money laundering, or other illegal activity.
• Provision of false, misleading, or unverifiable identity or payment information.
• Conduct that batji reasonably considers harmful to the platform, other players, or batji staff.
• A court order, regulatory direction, or instruction from a law enforcement authority.

12.3 Effect of Termination

Upon termination, your licence to use the batji platform is immediately revoked. Clauses of this Agreement that by their nature should survive termination — including intellectual property, limitation of liability, and dispute resolution — shall remain in effect following account closure.

13. Governing Law & Dispute Resolution

This Agreement and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with applicable law. batji will make every reasonable effort to resolve disputes amicably and directly with affected players before any formal process is initiated.

If you have a complaint or dispute regarding your account, a bet settlement, a payment, or any other aspect of the batji service, you must first submit your complaint in writing to [email protected] with full details of the issue. batji will acknowledge receipt within 48 hours and aim to provide a substantive response within 10 business days.

If a complaint cannot be resolved to mutual satisfaction through the internal process described above, the parties agree to attempt resolution through good-faith mediation before initiating any adversarial legal proceedings. Details of available mediation services will be provided upon request.

Nothing in this clause limits your statutory rights as a consumer under applicable law.

14. Contact Us

If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact the batji support team:

• Email: [email protected]
• Response time: Typically under 2 hours. Available 24/7 in English.
• Language of correspondence: English

Please include your registered account username and a clear description of your query in all correspondence to ensure the fastest possible response from our team.